What to Expect During Your Veterinary Visit
At Mariposa Veterinary Wellness Center in Lenexa, KS, we want every visit to be as calm and comfortable as possible for you and your pet. Here is what you need to know before your appointment, from forms and scheduling to our Fear Free check-in process and cancellation policy.
Important Information Before Your Visit
Please understand that we may not have availability for emergency situations, and appointments for wellness services may not be available for 8 to 12 weeks. We recommend scheduling routine care as early as possible. For urgent problems outside our availability, please contact a 24-hour emergency hospital in the Kansas City area.
Please fill out the Pre-Visit Questionnaire before your appointment. New clients and owners of birds and reptiles can find additional history forms on our forms page.
Technician Appointments
For appointments not scheduled with a doctor, such as technician appointments, you will wait in your car while a technician brings your pet inside. If you feel this will add significantly to your pet’s stress, please tell the technician so we can find an alternative approach, whether that means coming inside with your pet, rescheduling the service or another option.
Why Do I Need an Escort Into the Building?
We embrace the Fear Free philosophy and want to reduce fear, stress and anxiety for our patients. Waiting in your car prevents congestion in our lobby, which can make pets anxious. This approach also means anyone in the hospital can answer the phone and notify an assistant, and the technician can check you and your pet directly into the exam room. Our facility also includes species-specific exam rooms, side doors and noise machines to keep visits calm. Learn more about our approach to gentle handling.
Appointment Cancellation & No-Show Policy
To provide the best care to all of our clients, we may require a deposit before scheduling certain appointments, such as specialty services, high-demand appointments or for clients with a history of missed visits. We kindly ask for at least 24 hours’ notice for cancellations or rescheduling so we can accommodate other clients in need. Please review our full appointment cancellation and no-show policy and our client code of conduct. Thank you for your patience and understanding. Please call (913) 825-3330 with any questions.
New Client Appointment Availability
Availability for first-time appointments is limited. Because we prioritize timely care for established patients and specialty services, we may not always be able to schedule new client appointments. If you are interested in becoming a client, please contact our team. We will be happy to discuss current availability, any specialty services that may be appropriate and whether Mariposa Veterinary Wellness Center is the right fit for your pet’s needs.
Returning to Mariposa?
If it has been several years since your pet was last seen, we may need to schedule your visit as a new patient appointment, depending on your situation and current availability. Our team will be happy to discuss your options.
What Happens During the Exam
Your pet’s visit typically begins with a review of their history and any concerns, followed by a thorough physical exam. Depending on your pet’s needs, we may recommend vaccines, diagnostic testing, nutrition guidance or a treatment plan. We will explain every recommendation so you can make informed decisions. Explore our veterinary services or read our general FAQs.
Veterinary Visit FAQs
How far in advance should I schedule a wellness appointment?
Wellness appointments may not be available for 8 to 12 weeks, so we recommend scheduling as early as possible.
Do I need to fill out forms before my visit?
Yes. Please complete the Pre-Visit Questionnaire before your appointment. Additional forms for new clients, birds and reptiles are available on our forms page.
Why do I wait in my car for technician appointments?
Waiting in your car keeps our lobby calm and uncrowded, which reduces stress for patients as part of our Fear Free approach.
What if my pet is more stressed without me?
Let the technician know, and we will find an alternative, such as having you come inside or rescheduling the service.
What is your cancellation policy?
We ask for at least 24 hours’ notice for cancellations or rescheduling. Deposits may be required for certain appointments.
Are you accepting new clients?
New client availability is limited. Please call us to discuss current availability and whether our services are a good fit for your pet.
Do you handle emergencies?
We may not have availability for emergencies. Please contact a 24-hour emergency hospital if your pet needs urgent care.
Ready to Schedule Your Visit?
Call (913) 825-3330 or request an appointment with Mariposa Veterinary Wellness Center. We look forward to seeing you and your pet.