At Mariposa Veterinary Wellness Center, our goal is to provide exceptional care in a kind, respectful, and Fear-Free environment. To help us serve you and your pets effectively, we ask all clients to follow these expectations.
1. Treat Our Team with Courtesy and Respect
We will always communicate with professionalism and compassion. In return, we expect clients to refrain from yelling, insults, intimidation, discriminatory remarks, or any behavior that makes our staff feel unsafe.
2. Communicate Openly
Please ask questions, share concerns, and let us know if you are experiencing financial or medical limitations that may affect your pet’s care. Honest communication helps us partner with you and tailor recommendations appropriately.
3. Respect Our Time and Policies
Arrive on time, give 24 hours’ notice for cancellations when possible, and understand that reservation fees may be required for certain appointment types.
4. Follow Clinic Procedures
For everyone’s safety, pets must arrive on a non-retractable leash or in a secure carrier, and clients should follow posted instructions and staff guidance.
5. Maintain Respectful Online Communication
If you have concerns, please contact us directly so we can help resolve them. Harassment or hostile online behavior directed at our team may affect future services.
Thank you for helping us maintain a safe, welcoming environment at Mariposa Veterinary Wellness Center in Lenexa, KS. If you have any questions about these expectations, please call us at (913) 825-3330.